Amazon Connect brings contact centers to AWS

Amazon today released Connect, a contact center as a service offering hosted in the Amazon Web Services cloud.

The move represents AWS attempting to jump into a burgeoning market for cloud-based contact center software, while continuing to push AWS into the enterprise communications market. Just last month AWS announced Chime, a cloud-based Unified Communication as a Service (UCaaS) offering.

+MORE AT NETWORK WORLD: Amazon Web Services vs. Microsoft Azure vs. Google Cloud Platform | This is not the sort of publicity Avaya was seeking +

To read this article in full or to leave a comment, please click here

from Computerworld Cloud Computing http://ift.tt/2nrZCM7
via IFTTT

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s